Shipping policy

SHIPPING POLICY

Effective Date: January 2026

This Shipping Policy applies to all orders placed on this website, including digital downloads and physical merchandise.

1. DIGITAL PRODUCTS (MUSIC DOWNLOADS)

All digital music products are delivered electronically.

  • Digital downloads do not ship

  • After successful payment, download links are provided:

    • On the order confirmation page

    • Via email to the address provided at checkout

Please ensure your email address is accurate to receive your digital delivery.

If you experience any issues accessing your download, please contact us for assistance.

2. PHYSICAL MERCHANDISE (APPAREL & ACCESSORIES)

Physical merchandise is shipped to the address provided at checkout.

Processing Time:
Orders are processed within [1-7] business days (excluding weekends and holidays).

Shipping Time:
Shipping times vary based on destination and selected shipping method. Estimated delivery times will be displayed at checkout.

3. SHIPPING RATES & METHODS

Shipping rates and available delivery options are calculated at checkout based on:

  • Order size and weight

  • Shipping destination

  • Selected shipping method

4. ORDER CONFIRMATION & TRACKING

Once your order ships, you will receive a confirmation email with tracking information (if applicable).

5. INCORRECT ADDRESS / UNDELIVERABLE PACKAGES

Please ensure all shipping information is accurate at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages marked as delivered by the carrier

6. LOST OR DAMAGED PACKAGES

If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date so we can assist.

7. QUESTIONS

For questions regarding shipping or digital delivery, please contact us:

Email: nvusmediagroup@gmail.com

For more information regarding digital purchases, please review our Terms of Purchase.